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Return Policy

In the event you receive a product in damaged/ defective condition and wish to return it, please contact our Customer Care at (022) 6639 6666 or e-mail us at customer.service@lylablanc.com within 3 days and inform us about the same with your Order ID No.

We do not accept returns of product that has been fully/ partially lost or damaged by the customer.

The exchange/refund will be issued when the product is received, inspected & approved by our Quality Check team.

The refunds will take a minimum of 6-7 working days from the date of receipt of the goods by us at our below mentioned address.

Lyla Blanc Pvt. Ltd.,

Gala 1-6, Bldg. No. F5,

Krishna Const., C/O Harihar Complex,

Opp. Monginis Cake Factory,

Village Dapode, Bhiwandi,

Post: Kalher – 421302

District Thane.

Post receipt and approval of goods a confirmation will be sent to the customer on the status of the request placed by the customer on the communication details provided to us.

All return/ exchange products must be in unused condition, in their original box & includes all packing material, & all accessories. Customer cannot return any product purchased via E- Commerce Partners or at our Retail stores, similarly vice versa.


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